Refund & Cancellation Policy

1. General Policy

At HSDA Digital Private Limited, we strive to deliver the highest quality digital marketing, web development, and custom software solutions. Because our services involve dedicated time, strategy, and digital resource allocation, our cancellation and refund policies are structured to reflect the non-returnable nature of our work.

By engaging with our services, you agree to the terms outlined in this Refund and Cancellation Policy.

2. Cancellation Policy

We understand that business plans can change. If you need to cancel a project or ongoing service, the following terms apply:

• Project-Based Services (Websites, Software): You may request to cancel a project before the actual development or design work has commenced. If work has already begun, cancellation requests must be submitted in writing. You will be billed for the hours and resources already utilized up to the date of cancellation.
• Retainer-Based Services (SEO, Ads Management): For ongoing monthly services, we require a written cancellation notice at least 30 days prior to your next billing cycle. Failure to provide 30 days' notice will result in billing for the subsequent month.

3. Refund Policy for Custom Development

Due to the highly customized nature of web design, app development, and software solutions, refunds are handled strictly under the following conditions:

• Advance Payments: Initial deposits or advance payments made to initiate a project are generally non-refundable. These fees cover the cost of initial onboarding, research, strategy, and resource allocation.
• Milestone Payments: Once a project milestone has been completed and approved, the payment associated with that milestone is non-refundable.
• Unused Work: If a project is cancelled prematurely, and the deposit exceeds the value of the work completed, a partial refund may be issued at the sole discretion of HSDA Digital Private Limited.

4. Refund Policy for Digital Marketing & Ads

Digital marketing campaigns (including Google Ads, Meta Ads, and SEO) involve third-party platforms and immediate labor execution. Therefore:

• Ad Spend: Any money spent directly on third-party advertising platforms (e.g., Google, Facebook, Instagram) is completely non-refundable by HSDA Digital Private Limited.
• Management Fees: Monthly campaign management and optimization fees are non-refundable once the billing cycle has started and our team has commenced work on your account.
• SEO Services: SEO is a long-term strategy. We do not offer refunds for SEO services rendered, as we cannot control search engine algorithms, and work is based on time and expertise applied.

5. Processing of Approved Refunds

If a refund is approved under special circumstances by our management team, it will be processed back to the original method of payment. Please note:

• Approved refunds may take between 7 to 14 business days to reflect in your bank account or credit card statement, depending on your financial institution.
• Any transaction fees or processing charges deducted by payment gateways during the refund process will be borne by the client.

6. Contact Us

If you have any questions regarding your billing, cancellation, or refund eligibility, please reach out to our support team:

• Company: HSDA Digital Private Limited
• Email: info@hsdadigital.com
• Phone: +91 62659 26982
• WhatsApp: +91 97134 21533